PRIVACY POLICY

Last Updated: 01 September 2024

Welcome to UPSOAK TECHNOLOGIES PRIVATE LIMITED (Hereinafter UPSOAK)! Your laundry and dry cleaning partner who respects your privacy the most. We are committed to safeguarding your personal information to ensure smooth pickup and delivery of laundry and dry cleaning services in Tricity (Chandigarh, Panchkula, Mohali).

This Privacy Policy outlines how we collect and use your personal information on our website (www.upsoak.com) and mobile application to deliver a reliable experience. By using our services, you agree to our data collection practices.

We update our Terms Of Use and Privacy Policy from time to time, and any changes in policy will be effective as soon as they are posted on our website/application. Please check the policy periodically to keep yourself informed.

How We Collect and Use Your Information

When users sign up through our website/application, they voluntarily submit the necessary information. Personal information includes name, email (if required), phone number, Date of Birth, Anniversary date, postal code, and physical address to opt for hassle-free pickup and delivery services. We also track how you interact with our website/application, such as which pages/categories you visit and which links you click, for our website/application performance evaluation. We may use cookies to gather the above-mentioned information.

Use of Personal Information for Below-mentioned Purposes

  • To offer you our services, including processing of your online order, hassle-free pickup and delivery of laundry and dry cleaning.
  • To keep you informed about your order status, customised and promotional offers.
  • To provide users with premium laundry and dry cleaning services by improving our customer support.
  • To give users smooth and reliable laundry/dry cleaning services by proactively handling any technical issues.
  • To follow all the laws and regulations, which include safeguarding your personal data and making sure that our practices are legal and ethical.

Information Sharing

Users' personal information is secure with us. We do not share/sell data to third parties. All aspects of our services, including order processing, pickup, and delivery, are managed by UPSOAK. We may share data with third parties such as Cashfree payment gateway to process the payment and provide laundry pick up and delivery services. To gain a comprehensive understanding, read Cashfree (T&C) and the Privacy Policy. Your personal data is safe, and we will strive to protect it from unauthorised access. However, no online electronic system is 100% secure. So, we can not guarantee users absolute confidentiality.

Third-Party Link

Our website/application may contain links to third-party websites. We are not responsible for the privacy practices of these website/application links. UPSOAK encourages its users to read the privacy policy of any third-party link they visit.

Reach out to Us!

If you have any questions or concerns, you can contact us at [email protected] or dial (+91) 9936899168

Get in touch with us at:

D119, Industrial Area, Phase 7(Sector 73), Sector 73, Mohali (Punjab) 160055

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