Explore Upsoak’s FAQs to learn about our laundry process, premium services, payment methods, garment care, and customer support.
Upsoak is a premium laundry service offering eco-friendly cleaning, expert stain removal, and convenient free pickup and delivery. We have a partial delivery system where you can get your urgent clothes sooner than the rest of your lot. With advanced technology and fast turnaround times, Upsoak ensures your clothes are handled carefully and returned to you in the cleanest condition.
Upsoak operates seven days a week, typically from 8:00 AM to 8:00 PM. These may vary depending on the occasion.
If you have any questions or concerns, contact us at [email protected] or dial (+91) 9936899168. You can also contact us via our website, www.upsoak.com.
Upsoak is located at D119, Industrial Area, Phase 7(Sector 73), Sector 73, Mohali (Punjab) 160055. Upsoak serves the Tricity area, including Chandigarh, Mohali, and Panchkula.
Upsoak provides comprehensive laundry services, including eco-friendly cleaning, expert stain removal, and free pickup and delivery. With advanced technology and biodegradable chemicals, your garments receive top-notch care.
Scheduling a pickup with Upsoak is simple. Open the Upsoak mobile app, select your preferred pickup time, and place your order. The user-friendly interface allows you to quickly enter your details, choose your options and set up a convenient time for your laundry to be collected.
Upsoak provides a fast and efficient 24-hour turnaround time for most laundry orders. Your garments will be expertly cleaned, inspected, and delivered back to you within a day. Their express service is designed to meet the needs of busy customers who value speed and convenience.
Upsoak offers separate washing services to ensure your clothes are handled with the utmost care. Each garment is treated according to its specific fabric type and needs, preventing colour bleeding or damage. This attention to detail helps maintain the quality and freshness of your clothes.
Yes, you can request express delivery for your order. This service ensures that your urgent items are prioritised, collected, and delivered back to you within 18-24 hours, saving you time and stress.
If you need your laundry delivered earlier than the scheduled time, Upsoak offers an urgent partial delivery option. This service ensures that some items from your order are prioritised and delivered ahead of the regular timeline, allowing you to receive your freshly cleaned garments when needed.
Upsoak serves the Tricity area, including Chandigarh, Mohali, and Panchkula. They offer reliable and convenient laundry services across these regions, with free pickup and delivery. If you’re in the Tricity area, you can enjoy Upsoak’s premium laundry services with just a few taps on their mobile app.
Upsoak is committed to sustainability and uses eco-friendly cleaning methods. They utilise biodegradable chemicals that are gentle on your clothes and the environment. By choosing Upsoak, you not only get clean, fresh garments but also contribute to reducing your carbon footprint with every order.
Payment for Upsoak services is easy and secure through their mobile app. The app supports various online payment methods, allowing you to pay for your laundry services conveniently. Whether you prefer credit cards, debit cards, or digital wallets, Upsoak has multiple payment options.
If you have special care instructions, Upsoak ensures they are followed precisely. You can specify your garments' needs or preferences when placing your order through the app. Their professional team will handle your clothes according to these instructions, ensuring optimal results and customer satisfaction.
Upsoak's process is designed for simplicity. Use the app to schedule a pickup, and our professional team will collect your laundry, wash or dry clean it as needed, and deliver it back to you within 24 hours. You can track your laundry's progress through the app, ensuring complete transparency and convenience.
Delicate garments receive special care at Upsoak. Our team separates delicate fabrics from other items to ensure proper treatment. We use a gentle cleaning process suited for sensitive materials, preventing damage and preserving the quality of your clothing. Each delicate item is inspected before and after cleaning to ensure it remains in optimal condition.
Once you schedule a pickup, our team will arrive at your location at the specified time. We collect the laundry and bring it to our facility for sorting and inspection. We choose the appropriate cleaning method based on the fabric type and stains. After washing or dry cleaning, your clothes are carefully packed and delivered back to you.
When your laundry arrives at our facility, each item is carefully inspected by our experienced staff for stains, tears, or other damages. If we find any issues, we contact you for approval before proceeding with special treatments. This ensures that we handle your clothes with care and avoid further damage.
Upsoak uses state-of-the-art cleaning technology, including eco-friendly washing machines and gentle detergents. Our advanced equipment ensures deep cleaning while preserving fabric quality. We follow sustainable practices that minimise water and energy consumption without compromising cleaning efficiency, ensuring your clothes are cleaned thoroughly and responsibly.
Yes, we specialise in expert stain removal. Our team uses fabric-specific treatments and eco-friendly cleaning agents to remove stains without harming the garment. Whether it’s a common food stain or a more stubborn mark, we treat each garment individually to ensure the best possible results.
After cleaning your laundry, each item is inspected, folded, or ironed, depending on the service. We use high-quality packaging materials to ensure your clothes are protected during transit. Whether it's a regular wash or a dry-cleaned item, everything is delivered neatly packaged and ready to wear.
Yes, Upsoak offers real-time tracking through our app. From the moment your laundry is picked up to when it's delivered, you can see the status of your order. This ensures transparency and lets you plan your day knowing exactly when your laundry will arrive.
Yes, Upsoak provides bulk laundry services for households. Our laundry by kg service is ideal for large quantities of clothes, ensuring efficient washing, drying, and folding. This service is perfect for household garments, including blankets, dohars, and other requirements.
Upsoak prioritises sustainability. We use eco-friendly detergents and energy-efficient equipment to minimise our environmental impact. Our processes are designed to save water and energy while still delivering high-quality cleaning. Choosing Upsoak means you’re opting for a service that cares for both your clothes and the planet.
Upsoak offers a wide range of services, including laundry by kg, dry cleaning, shoe cleaning, carpet cleaning, and household services like curtain washing. We also offer premium services such as priority pick up and drop, separate wash and premium packaging. Our comprehensive service menu ensures all your laundry needs are met with convenience and care.
The laundry by kg service includes the washing, drying, and folding of your clothes. This option is great for everyday laundry needs, offering a cost-effective way to clean a large volume of clothing. You can also add services like ironing or stain removal for specific items within your order.
Yes, Upsoak provides professional shoe-cleaning services for all types of footwear. Whether sneakers, leather shoes, or boots, our experts use specialised products to clean and restore your shoes. This service helps extend the life of your footwear while ensuring it looks as good as new. Cleaning them helps prevent unpleasant odours and reduces the risk of infections, especially with sensitive skin.
Yes, Upsoak allows you to combine services in a single order. You can mix laundry, dry cleaning, and other services like shoe or bag cleaning in one request. Our app makes it easy to customise your order, giving you the flexibility to meet all your laundry needs in one go.
Our standard delivery time is within 24 hours from pickup. For those with urgent needs, we also offer express services, which ensure pickup and delivery within 18 hours. You can choose the delivery time that works best for you when scheduling through the app.
Yes, we provide professional cleaning services for household items, including carpets, curtains, and upholstery. Our cleaning methods are designed to remove deep-seated dirt and stains, giving your home textiles a fresh and clean appearance without causing any damage to the fabric.
Certain delicate fabrics like silk or wool may require special care, and there could be an additional charge depending on the cleaning method needed. We’ll inform you of any extra fees in advance, ensuring transparency before the cleaning process begins.
Our app provides detailed information on each service, making it easy to choose the right option for your garments. Whether you need basic laundry, dry cleaning, or a specialised service like shoe or bag cleaning, the app helps you select the best solution based on your needs.
Yes, Upsoak offers steam ironing services either as a standalone option or bundled with washing services. Our ironing process ensures that your clothes are wrinkle-free and perfectly pressed so they’re ready to wear immediately after delivery. We are using Finishers to provide the best quality wrinkle-free ironing service.
Upsoak accepts a variety of payment methods, including credit and debit cards, mobile payments, and UC coins, which can be earned and used within the app. We aim to make payments as convenient as possible, and all transactions are processed securely through our payment gateway.
You can earn UC coins by making top-ups in the app or participating in special promotions. UC coins can be used to pay for laundry services or unlock discounts. The more you use Upsoak, the more coins you earn, helping you save on future orders.
No hidden charges will be charged, but the final bill will be generated once the item reaches the facility after inspection. Prices can vary only when the customer chooses the wrong category item: e.g. if the customer added a low work lehnga in the cart but at the time of inspection it is found to be a heavy work lehnga then the price will be for heavy work lehnga listed in the app. Our prices are transparent it may vary depending on such cases.
Yes, we offer refunds or credits if you are dissatisfied with our service. Our customer support team will assess the situation and provide the refund option in the form of UC coins and a rewash option.
Promo codes or discounts can be applied at checkout in the app. Simply enter your code when prompted, and the discount will be applied to your total order cost. You can find promo codes through special offers, email promotions, or our social media channels.
Yes, you can modify your order through the app until the laundry is picked up. If you wish to add services after the pickup, contact our customer support team. They will assist in updating your order and ensuring any changes are applied before processing begins.
If you experience issues with payment, our customer support team is ready to assist. Whether it’s a failed transaction or a billing error, we’ll work with you to resolve the issue quickly. You can also check your app for any pending or failed payments.
Yes, after each order is completed, a detailed receipt is automatically sent to your registered email. You can also view your order history and receipts in the app, giving you easy access to all your previous transactions.
Yes, Upsoak allows users to enable automatic payments for recurring services. Once activated, your account will be automatically charged each time an order is placed, making the process even more seamless for regular users.
Upsoak Support
Contact Our Team
For any inquiries or assistance, please fill out the form, and our team at Upsoak will get back to you promptly.
We look forward to hearing from you and continuing to provide you with fresh laundry